Anonther Happy Jupiter Chevrolet Customer

Posted by Csavage Published in Jupiter Chevrolet News, Jupiter People, Opinions, Testomonials

To: Sales Manager Billy Bradford

Mr. Bradford,

Will you please take the time to identify 2 of your employees on the way I was treated and the results I received after I called them for frantic assistance? This is my second letter I am writing dealership onhow great I was treated and my experience. It is another big thanks to you and your staff. Please take a minute to say thanks to your team for their outstanding customer service and retentions skills.. Hereʼs why:

Approx. 6:30 on Thursday 6/26, I had a flat tire in the Chevrolet I purchased from you. I went to change the tire and started to lower the spare tire from beneath the rear of the truck. I got stuck. Pulling out the tools for the truck to lower, I determined I failed to have the right tools to lower the spare tire. I determined the parts were missing.

This is the good part. I immediately called for help and reached your office and spoke to the Sales Manager Charlie. Charlie stated he was with a customer and took my number. He called me right back and told me to come down to find the right part I needed. Bearing in mind, it is now 7:00 and I am fretting as I am thinking these guys are packing up shop to go home.

Premium Seating and Tickets to Sold Out Events

I met with Charlie and another gentleman most pronto. I showed them the parts I had in order to better identify the parts I was missing. These two guys showed me the parts I needed and how to operate the parts to make this work right. They showed me with patience and determination to insure after I left, I would know what to do in order to get the flat changed out.

I work in customer service and I have have learned good customer service is what the customer expects. However, I have learned superior customer service is not what the customer is expecting. This letter is to express my deepest gratitude for their superior and outstanding customer service. Not one time did they hesitate to assist me or answer my worried concerns.

I left there wiser and I left there without taking any parts from them. To be honest, I actually had the parts I needed all the time before I had called them and never realized it. With “egg on my face”, I left embarrased and wiser. While I was there, the both of them took the time to educate and never insinuated any egg situation.

Will you please take the time to say thanks? Please take the tiime to share this with your managers in case you need. Please contact me if you have any questions.

Thank you for your time.

Sincerely,

Bobby F.