IF THIS ISN’T THE BEST SHOW OF LOYALTY, I DON’T KNOW WHAT IS!!
BlogMarks
Furl
Newsvine
Rojo
Email This to a Friend
If you like this then please subscribe to the If you enjoyed this post, make sure you subscribe to The Jupiter Chevrolet RSS feed!
The Blog Page For Jupiter Chevrolet In Garland Texas
26
Sep
IF THIS ISN’T THE BEST SHOW OF LOYALTY, I DON’T KNOW WHAT IS!!
If you enjoyed this post, make sure you subscribe to The Jupiter Chevrolet RSS feed!
29
Jan
Dear Bobby, Terry, Melissa, and Cecil,
Thank you so much for the most stress-free car-buying experience ever! You all exhibited the perfect balance of friendly, sincere, “whatever it takes” attitude, without being the least bit pushy. You allowed me to set the pace.
When I first started my search (11 days ago), I started conversing with 9 different dealers, of 3 different makes/models. Cecil was one of only 3 dealers that consistently provided whatever feedback I requested, when I requested it. This is what put your dealership on my “short list”.
When I came in for a test drive, Cecil was gone, but he had already told me who would work with me, and I was left in very capable hands. I was greeted by Bobby, Terry, and Melissa quite eagerly. As Bobby went to get a test vehicle, Terry took the initiative to have my trade-in appraised while I was test driving, which saved me valuable time. During and after the test drive, Bobby and Terry answered all my questions, and Terry made me an offer that was hard to refuse. Nonetheless, I said that I still had another test drive to do, and I had to discuss it all with my wife. Nobody tried to “bar the door”, as so many dealers do, fearing that I would not return. That to me showed great confidence in your product, as well as trust in my word that I would give your offer fair consideration.
After talking to my wife, my requirements changed somewhat unexpectedly (even to me), but that was no problem to you. When I made you an offer, we did not even “haggle”. You took it, and we were off.
Through the whole process, everyone remained extremely friendly, helpful, and patient, as I was somewhat of a stickler of doing things cautiously, to make sure things were done right. The vehicle had to be brought from another dealer, and the ice storm kind of slowed things down a bit, but we all exercised that patience and worked together to “get the job done”.
As a result of it all, I am a proud owner of a new car that is better than what I had originally hoped, at a price that was lower than I originally planned. When I brought it home, the family was thrilled, too. We couldn’t be more pleased!
Suffice it to say that when I receive your Customer Satisfaction Survey, I will have no difficulty whatsoever in marking everything “completely satisfied”.
I would like to have copied Mr. Matetich on this e-mail, but I could not find his e-mail address on your site. Please feel free to pass it on.
Thank you so very much!
Sincerely,
Rick Shultz
If you enjoyed this post, make sure you subscribe to The Jupiter Chevrolet RSS feed!
31
Oct
Robert Rains writes:
James Martin who did not purchase a vehicle writes:
Hello Melissa,
P.S. Could you please send me a e-mail address of your superior and employer, as I would like to forward this mail to them…again Thank You and Congratulations
Tom Ragan who bought a 2005 Chevrolet Avalanche says ” Had a Great Buying experience at Jupiter Chevrolet!!! Will Be Back Again!! “
Jeannie Wallace who bought a 2005 Tahoe says ” My daughter is getting ready to buy a new car and we told her to go to Jupiter! “
Casey M. Cox who bought a 2005 Chevrolet Silverado says ” The dealership had the exact vehicle I was looking for and the prchasing process was quick and easy. Great job! The salesman Nathan Arn did a great job and made the whole experience easy! “
Christa Snyder writes:
My salesperson was great. Actually the Whole experience was Fantastic! I will be in on Monday to pick up my Tahoe. YEAH!!!
If you enjoyed this post, make sure you subscribe to The Jupiter Chevrolet RSS feed!
27
Jun
To: Sales Manager Billy Bradford
Mr. Bradford,
Will you please take the time to identify 2 of your employees on the way I was treated and the results I received after I called them for frantic assistance? This is my second letter I am writing dealership onhow great I was treated and my experience. It is another big thanks to you and your staff. Please take a minute to say thanks to your team for their outstanding customer service and retentions skills.. Hereʼs why:
Approx. 6:30 on Thursday 6/26, I had a flat tire in the Chevrolet I purchased from you. I went to change the tire and started to lower the spare tire from beneath the rear of the truck. I got stuck. Pulling out the tools for the truck to lower, I determined I failed to have the right tools to lower the spare tire. I determined the parts were missing.
This is the good part. I immediately called for help and reached your office and spoke to the Sales Manager Charlie. Charlie stated he was with a customer and took my number. He called me right back and told me to come down to find the right part I needed. Bearing in mind, it is now 7:00 and I am fretting as I am thinking these guys are packing up shop to go home.
Premium Seating and Tickets to Sold Out Events
I met with Charlie and another gentleman most pronto. I showed them the parts I had in order to better identify the parts I was missing. These two guys showed me the parts I needed and how to operate the parts to make this work right. They showed me with patience and determination to insure after I left, I would know what to do in order to get the flat changed out.
I work in customer service and I have have learned good customer service is what the customer expects. However, I have learned superior customer service is not what the customer is expecting. This letter is to express my deepest gratitude for their superior and outstanding customer service. Not one time did they hesitate to assist me or answer my worried concerns.
I left there wiser and I left there without taking any parts from them. To be honest, I actually had the parts I needed all the time before I had called them and never realized it. With “egg on my face”, I left embarrased and wiser. While I was there, the both of them took the time to educate and never insinuated any egg situation.
Will you please take the time to say thanks? Please take the tiime to share this with your managers in case you need. Please contact me if you have any questions.
Thank you for your time.
Sincerely,
Bobby F.
If you enjoyed this post, make sure you subscribe to The Jupiter Chevrolet RSS feed!
30
Apr
If I could I would have attached a copy of the letter I sent to the CEO of Jupiter Chevrolet. I would never deal with any other auto sales rep. than/ Torrin Taylor.
Torrin Taylor
I do not have the patience to deal /w a “typical” sales rep. My husband had dealt /w Torrin previously & he is beyond “user/customer friendly”. He & Malcolm Simons, the service manager, should give lessons on customer service. They are both my idea of what customer service reps should typify. I am also in the customer service industry & they both deal /w customers the way I do & expect to be dealt /w. This experience was completely stress free. I’ve had a Lexus & a Lincoln Conteniental & love this one better.
If you enjoyed this post, make sure you subscribe to The Jupiter Chevrolet RSS feed!
10
Apr
Every step of the process was excellent. The Tahoe LTZ I purchased is 100% improved from my last Tahoe Z71, I was blown away. My sales associate Bobby Lee was professional and outstanding to deal with. The finance team at Jupiter was also excellent to work with.
If you enjoyed this post, make sure you subscribe to The Jupiter Chevrolet RSS feed!
12
Mar
Melissa in Internet Sales was instrumental in getting me into the dealership because of her help and follow up. Her actions gave me a glimpse of how I might be treated by the other employees at Jupiter. Once there she turned me over to Keith Hill in sales who took time to find out my needs. He was attentive and worked to make sure I got the right car for my needs and wants which was made easier by previously going to the Chevy website. Keith never tried to hurry me nor did I perceive
that he had any hidden agendas. The sales manager, Anthony Haskins, was straight forward to deal with and did not waste time playing the irritating “Offer, counter offer” game. After the sales process was over I met Anthony who seemed like a fine fellow, as was everyone at Jupiter. I deal with automotive dealerships in my business and understand it is a tough market. Professional, courteous service does not ensure survival but a lack of it leads to a bad end. Keep up the good work.
Joe Parker
————————————————
Our sales person Keith Hill was awesome! We had no intention of purchasing that day but told him what we were looking for in the coming months when our lease was up. It just so happened they had what we were looking for and we test drove a few vehicles before I made my choice. The negotiation process was unbelievably fast and exactly what we asked. We are very please and will be using this dealership for all of our service needs and possible future purchases! I love my truck and am very please how we were treated. Thanks!
Melissa Duprey
If you enjoyed this post, make sure you subscribe to The Jupiter Chevrolet RSS feed!
27
Feb
Even if I identify a non-Chevrolet GM product to purchase, I would purchase from Jupiter Chevrolet. This has been the third car I’ve purchased from them in less than one year. One of the prior two purchases fixed an enormously bad contract from XXXXXXXXXXX of Plano. Because of that experience, I will NEVER buy nor will I ever recommend a purchase from XXXXXXXXX to even my worst enemy. (I should have filed a legal suit or BBB compaint against those scumbags.) However, on the positive side, because of Jupiter’s honesty and help, I will be loyal customer of theirs. Let’s face it. Every car dealership has great cars to sell – so the thing that distinguishes Jupiter from other car dealerships is their straightfrward, honest, helpful way of doing business. Not only do they have my car buying business, but they are going to be getting quite alot of my vehicle servicing business, too, and when 2 of the 4 vehicles are Corvettes, that’s some real business. Thanks for asking.
Note: Her Salesman was Miguel Muniz
If you enjoyed this post, make sure you subscribe to The Jupiter Chevrolet RSS feed!
Jupiter Chevrolet
11611 Lyndon
B Johnson Freeway
Garland, TX
75041
1-888-2754871
