Planet Jupiter » Testomonials

THE BEST CHEVY LOYALTY EVER!!!

mbattel — Sun, 27 Sep 2009 01:01:23 +0000

IF THIS ISN’T THE BEST SHOW OF LOYALTY, I DON’T KNOW WHAT IS!!

A Job Well Done!

mbattel — Thu, 29 Jan 2009 20:25:45 +0000

Dear Bobby, Terry, Melissa, and Cecil,

Thank you so much for the most stress-free car-buying experience ever! You all exhibited the perfect balance of friendly, sincere, “whatever it takes” attitude, without being the least bit pushy. You allowed me to set the pace.

When I first started my search (11 days ago), I started conversing with 9 different dealers, of 3 different makes/models. Cecil was one of only 3 dealers that consistently provided whatever feedback I requested, when I requested it. This is what put your dealership on my “short list”.

When I came in for a test drive, Cecil was gone, but he had already told me who would work with me, and I was left in very capable hands. I was greeted by Bobby, Terry, and Melissa quite eagerly. As Bobby went to get a test vehicle, Terry took the initiative to have my trade-in appraised while I was test driving, which saved me valuable time. During and after the test drive, Bobby and Terry answered all my questions, and Terry made me an offer that was hard to refuse. Nonetheless, I said that I still had another test drive to do, and I had to discuss it all with my wife. Nobody tried to “bar the door”, as so many dealers do, fearing that I would not return. That to me showed great confidence in your product, as well as trust in my word that I would give your offer fair consideration.

After talking to my wife, my requirements changed somewhat unexpectedly (even to me), but that was no problem to you. When I made you an offer, we did not even “haggle”. You took it, and we were off.

Through the whole process, everyone remained extremely friendly, helpful, and patient, as I was somewhat of a stickler of doing things cautiously, to make sure things were done right. The vehicle had to be brought from another dealer, and the ice storm kind of slowed things down a bit, but we all exercised that patience and worked together to “get the job done”.

As a result of it all, I am a proud owner of a new car that is better than what I had originally hoped, at a price that was lower than I originally planned. When I brought it home, the family was thrilled, too. We couldn’t be more pleased!

Suffice it to say that when I receive your Customer Satisfaction Survey, I will have no difficulty whatsoever in marking everything “completely satisfied”.

I would like to have copied Mr. Matetich on this e-mail, but I could not find his e-mail address on your site. Please feel free to pass it on.

Thank you so very much!

Sincerely,
Rick Shultz

Jupiter Chevrolet Customer Testimonials

mbattel — Fri, 31 Oct 2008 17:15:24 +0000

Robert Rains writes:

Hi Melissa & Geoff

Just wanted to send you and the rest of the team a
special “THANK YOU !!!” for your help in purchasing the new
2007 Silverado. It was an absolute pleasure doing business
with you all. You actually made it easy and comfortable with
no pressure at all, which is more than I can say for your
neighbor down the street,(M***** Cadillac).

Sincerely,

Robert Rains

James Martin who did not purchase a vehicle writes:

Hello Melissa,

I want to thank you for your time and effort on finding me the truck I needed. As I had stated, I was in desperate need for a truck ASAP. In my desperate search for the 1 ton, single rear whell truck I needed, an option opened up for a available vehicle. In my current situation, I had to chose this oppurtunity, as not having a vehicle was detrimental to my business and I hope you understand and regret not having the chance to do business and meet you. Could you please send me some of your business cards, as I would like to pass along the great effort that you put into trying to locate me the vehicle I needed. Please mail the cards to my address. Your professionalism and customer care that was displayed to me, shows your kindness, support, knowledge of the current market place and dedication to the dealership whom you are employed with….Congratulations.

TRULY SATISFIED CUSTOMER,
James Martin

P.S. Could you please send me a e-mail address of your superior and employer, as I would like to forward this mail to them…again Thank You and Congratulations

Tony Mauldin writes:

Melissa,

Thanks so much for taking time to show us the HHR and all the help you gave. I am so impressed with you as a person and for all your time and help. If we buy a vehicle in Dallas it will be from you. I will also recommend you to anyone of our friends that I have looking for vehicles.

Thanks again you are a special person.

Tony Mauldin

Joann A. Willingham who purchased a 2006 HHR says ” My Sales Consultant (Frank Abdelwahab) was great!

Edward J. Wheelhouse who purchased a 2006 Tahoe says, ” Melissa was the most professional Salesperson I have ever delt with! She exceeded every expectation!

Samantha Nikolopoulos writes:

Milton, I want to thank you for all of your help with me getting my New 2006 Tahoe. You are a truely caring salesman. You went above and beyond to make sure that I got the best deal and service. You were right, it is all about customer satisfaction and as long as you keep that in mind You will continue to be successful!

Thank you again!

Samantha Nikolopoulos

P.S. Also thanks for fixing my Kirby too! Thats what I call Service!

J.B. Wascom writes:

Dear Sir or Madame,I wanted to take a moment to share my heartfelt thanks for the extremely pleasant procedures encountered in purchasing another company work truck this Saturday. In More than forty ears of buying new vehicles, I can truly say that I have never had a more pleasant experience from start to finish. I made a phone call and spoke to one of the Sales Manangers (Ron Ofner) . I told him the pricing I had from another dealership and he indicated that he would match or beat it. I did not think he could do so, but came anyway. I am located only 15 minutes from the dealership and by the time I arrived, he had a salesman (Keith Hill) on the lot finding a comparable truck. Within a few minutes, it was a done deal. I ended up getting a truck with just a bit more equiptment for less than $300.00 above what I was going to pay at a competitor with less equiptment.I do appreciate the promptness, thoroughness and professionalism I experienced from your dealership. You are to be commended for assembling a great team and providing excellent training.I will be returning in the not-so-distant future for my next company vehicle.

Thank You,J.B. Wascom

Donald Colbert who had his vehicle serviced here at Jupiter says ” Service explained everything in great detail… The technician took time to help me understand my truck better.

Thomas Reed who had his vehicle serviced here at Jupiter says ” The Sales staff and Service Department Employees are very Courteous and commited to customer

Satisfaction at evry level! “

William McCoy who bought a 2006 Silverado says ” Completely Satisfied!!

Thank You!!

Alfonso Vasquez who bought a 2006 Equinox says ” Keith Hill is an efficient, professional and caring sales person. He was the reason we bought a Chevrolet.

Eddy A Smith who bought a 2005 Equinox says ” My wife and I were treated like royalty! We will definetly tell others about Jupiter Chevrolet!”

Lou Durham who bought a 2005 Chevrolet Equinox says ” This is the Best Experience buying a vehicle ever! “

Terry Taylor who bought a 2005 Chevrolet Silverado says ” Thank you for our new vehicle and the great service you provided.”

Ruben Olmos who bought a 2005 Chevrolet Malibu says ” I was satisfied with the dealer especially with the Salesperson. They tried many different ways to make things easier for my son who is a first time buyer. Many thanks and God Bless all of you.”

Tom Ragan who bought a 2005 Chevrolet Avalanche says ” Had a Great Buying experience at Jupiter Chevrolet!!! Will Be Back Again!! “

Jeannie Wallace who bought a 2005 Tahoe says ” My daughter is getting ready to buy a new car and we told her to go to Jupiter! “

Casey M. Cox who bought a 2005 Chevrolet Silverado says ” The dealership had the exact vehicle I was looking for and the prchasing process was quick and easy. Great job! The salesman Nathan Arn did a great job and made the whole experience easy! “

Christa Snyder writes:

My salesperson was great. Actually the Whole experience was Fantastic! I will be in on Monday to pick up my Tahoe. YEAH!!!

Ben Thompson Writes:

I wanted to take an opportunity to tell you about my experience at your dealership. I have been in the market for a suburban for some time now and have been in communication via email and phone for the past 6 months with Melissa Ventimiglia. Melissa is just the kind of contact that I needed as an educated, informed consumer. She was personable and seemed to work hard for me in order to make this deal work. She made it very easy for me to make the decision of purchasing from your dealership an 07 LT2 last week for my wife’s Valentines Day present. I can honestly say that the experience was entirely positive, from the minute I talked to her on the phone until the day the deal was done. Thanks to you and Melissa for a job well done.

Anonther Happy Jupiter Chevrolet Customer

Csavage — Fri, 27 Jun 2008 17:53:40 +0000

To: Sales Manager Billy Bradford

Mr. Bradford,

Will you please take the time to identify 2 of your employees on the way I was treated and the results I received after I called them for frantic assistance? This is my second letter I am writing dealership onhow great I was treated and my experience. It is another big thanks to you and your staff. Please take a minute to say thanks to your team for their outstanding customer service and retentions skills.. Hereʼs why:

Approx. 6:30 on Thursday 6/26, I had a flat tire in the Chevrolet I purchased from you. I went to change the tire and started to lower the spare tire from beneath the rear of the truck. I got stuck. Pulling out the tools for the truck to lower, I determined I failed to have the right tools to lower the spare tire. I determined the parts were missing.

This is the good part. I immediately called for help and reached your office and spoke to the Sales Manager Charlie. Charlie stated he was with a customer and took my number. He called me right back and told me to come down to find the right part I needed. Bearing in mind, it is now 7:00 and I am fretting as I am thinking these guys are packing up shop to go home.

Premium Seating and Tickets to Sold Out Events

I met with Charlie and another gentleman most pronto. I showed them the parts I had in order to better identify the parts I was missing. These two guys showed me the parts I needed and how to operate the parts to make this work right. They showed me with patience and determination to insure after I left, I would know what to do in order to get the flat changed out.

I work in customer service and I have have learned good customer service is what the customer expects. However, I have learned superior customer service is not what the customer is expecting. This letter is to express my deepest gratitude for their superior and outstanding customer service. Not one time did they hesitate to assist me or answer my worried concerns.

I left there wiser and I left there without taking any parts from them. To be honest, I actually had the parts I needed all the time before I had called them and never realized it. With “egg on my face”, I left embarrased and wiser. While I was there, the both of them took the time to educate and never insinuated any egg situation.

Will you please take the time to say thanks? Please take the tiime to share this with your managers in case you need. Please contact me if you have any questions.

Thank you for your time.

Sincerely,

Bobby F.

Customer Comments-Sandy Parks

Csavage — Wed, 30 Apr 2008 13:37:14 +0000

If I could I would have attached a copy of the letter I sent to the CEO of Jupiter Chevrolet. I would never deal with any other auto sales rep. than/ Torrin Taylor.

Torrin Taylor

I do not have the patience to deal /w a “typical” sales rep. My husband had dealt /w Torrin previously & he is beyond “user/customer friendly”. He & Malcolm Simons, the service manager, should give lessons on customer service. They are both my idea of what customer service reps should typify. I am also in the customer service industry & they both deal /w customers the way I do & expect to be dealt /w. This experience was completely stress free. I’ve had a Lexus & a Lincoln Conteniental & love this one better.

Customer Comments-SCOTT HENDERSON

Csavage — Thu, 10 Apr 2008 13:09:51 +0000

Every step of the process was excellent. The Tahoe LTZ I purchased is 100% improved from my last Tahoe Z71, I was blown away. My sales associate Bobby Lee was professional and outstanding to deal with. The finance team at Jupiter was also excellent to work with.

Jupiter Chevrolet Customer Comments

Csavage — Wed, 12 Mar 2008 13:24:28 +0000

Melissa in Internet Sales was instrumental in getting me into the dealership because of her help and follow up. Her actions gave me a glimpse of how I might be treated by the other employees at Jupiter. Once there she turned me over to Keith Hill in sales who took time to find out my needs. He was attentive and worked to make sure I got the right car for my needs and wants which was made easier by previously going to the Chevy website. Keith never tried to hurry me nor did I perceive
that he had any hidden agendas. The sales manager, Anthony Haskins, was straight forward to deal with and did not waste time playing the irritating “Offer, counter offer” game. After the sales process was over I met Anthony who seemed like a fine fellow, as was everyone at Jupiter. I deal with automotive dealerships in my business and understand it is a tough market. Professional, courteous service does not ensure survival but a lack of it leads to a bad end. Keep up the good work.

Joe Parker

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Our sales person Keith Hill was awesome! We had no intention of purchasing that day but told him what we were looking for in the coming months when our lease was up. It just so happened they had what we were looking for and we test drove a few vehicles before I made my choice. The negotiation process was unbelievably fast and exactly what we asked. We are very please and will be using this dealership for all of our service needs and possible future purchases! I love my truck and am very please how we were treated. Thanks!

Melissa Duprey

Customer Comments-Jana Nicholas

Csavage — Wed, 27 Feb 2008 14:43:59 +0000

Even if I identify a non-Chevrolet GM product to purchase, I would purchase from Jupiter Chevrolet. This has been the third car I’ve purchased from them in less than one year. One of the prior two purchases fixed an enormously bad contract from XXXXXXXXXXX of Plano. Because of that experience, I will NEVER buy nor will I ever recommend a purchase from XXXXXXXXX to even my worst enemy. (I should have filed a legal suit or BBB compaint against those scumbags.) However, on the positive side, because of Jupiter’s honesty and help, I will be loyal customer of theirs. Let’s face it. Every car dealership has great cars to sell – so the thing that distinguishes Jupiter from other car dealerships is their straightfrward, honest, helpful way of doing business. Not only do they have my car buying business, but they are going to be getting quite alot of my vehicle servicing business, too, and when 2 of the 4 vehicles are Corvettes, that’s some real business. Thanks for asking.

Note: Her Salesman was Miguel Muniz